Who we are
Lumen Lux | Home Collection is an independent home fragrance and décor brand based in Peterborough, United Kingdom.
Our website address is https://lumenluxhome.com.
For privacy-related enquiries, please contact us at hello@lumenluxhome.com.
Business owner: Mayara Dias de Almeida
Business location: Peterborough, United Kingdom.
Information We Collect
When you visit our website or place an order, we may collect the following personal information:
- Full name
- Email address
- Telephone number
- Billing and delivery addresses
- Order and purchase details
- Information you provide when contacting us
We may also collect technical information, such as your IP address and cookies, to help operate and protect our website.
We collect and use this information only where we have a valid legal basis, including processing your orders, complying with legal obligations and protecting our website.
How We Use Your Information
We use your personal information to process orders, arrange deliveries, manage payments and refunds, and respond to customer enquiries.
We use personal information to fulfil our contracts with customers, including processing and delivering orders; to comply with legal obligations, including maintaining required business and tax records; and for our legitimate interests in responding to customer enquiries, preventing fraud and keeping our website secure, where those interests are not overridden by your rights.
Payments and Delivery
Payments are securely processed through Stripe. Lumen Lux does not store your full payment card details.
We share the necessary delivery information, including your name and shipping address, with our delivery providers, such as Evri, to ensure your order reaches you safely.
Our website is powered by WooCommerce and hosted by Hostinger. These service providers help us operate our online store and manage customer information securely.
Cookies
Our website uses essential cookies to help the shopping basket, checkout and other website features work correctly.
We may also use optional analytics or marketing cookies to help improve our website and understand how visitors use it. You can manage your cookie preferences through the cookie consent banner on our website.
How Long We Keep Your Information
We keep your personal information only for as long as necessary to process your orders, provide customer support, maintain business records and comply with applicable UK legal and tax obligations.
Your Privacy Rights
Under UK data protection law, you have rights regarding your personal information. These may include the right to access, correct or delete your data, restrict or object to certain uses of your information, and request data portability where applicable.
If you would like to exercise your privacy rights or have any questions about your personal information, please contact us at hello@lumenluxhome.com.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.
Data Security and International Services
We take reasonable steps to protect your personal information and use trusted service providers to help operate our online store.
Where this happens, we take steps to ensure appropriate data protection safeguards are in place, as required by UK law.
Contact Us
For any questions about this Privacy Policy or how we handle your personal information, please contact us:
Lumen Lux | Home Collection
Email: hello@lumenluxhome.com
Website: https://lumenluxhome.com
We may update this Privacy Policy from time to time to reflect changes to our services or legal requirements.